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Tadabase Support

Tadabase was designed for quick and easy development, but it has a slight learning curve like any new software. For this reason, we offer multiple support channels to make getting started with Tadabase as fluid and straightforward as possible.

Chat Support

To access our live chat support, click on the chat widget located under the Help menu found on the top right of the Tadabase builder platform. Our chat support includes instant, live chat with a human Tadabase support specialist ready to assist with any questions you may have.

 

Chat support is offered for plans Pro and above and is available during working hours*. For 24/7 or emergency chat support, please email support@tadabase.io to inquire about our custom enterprise plans.

Email Support

Email support is available for the duration of your free trial and is included with all paid plans. You can initiate our stellar email support by emailing support@tadabase.io. 

Community Forum

Click here to receive support and inspiration from fellow Tadabase Users by accessing the Tadabase Community.

 

The Tadabase Community is thriving with users from advanced to beginner levels who love to learn and share great Tadabase tips and tricks, post Q & As, and help one another build stunning, powerful apps with no code.

 

The community forum is intended for Tadabase users to connect with and assist. It is not a forum for users to report bugs or contact Tadabase support.

 

You may also use the Community for questions that go beyond the scope of Tadabase Support, including but not limited to the following.

  1. Feature Requests (https://community.tadabase.io/c/suggestion-box/)
  2. Custom Code
    • JavaScript
    • CSS
    • HTML
    • Custom Component
  3. Third-Party integrations
    • Custom Pipes
    • Help with pre-built Pipes
    • Google Scripts

Solutions Portal

Please find all the answers you need at your own pace and help yourself to all Tadabase solutions and learning materials via our comprehensive solutions portal.

 

Use the search feature to find targeted solutions to your specific questions quickly.

 

The solutions portal also offers the Complete Tadabase Manual, consistently updated with new releases and support documentation.

 

Feel free to browse the FAQs section and the Solutions Guide for a step-by-step guide on all Tadabase solutions and features. 

Video Guides

Explore the Tadabase YouTube Channel to access our comprehensive video support library, covering most support issues from Getting Started Basics to advanced features and settings. Videos range from short "how-to" clips to longer, in-depth demonstrations of building apps from start to finish.

 

Tadabase Partners

While Tadabase was designed to be the no-code application builder anyone can use, we understand that some people may prefer to outsource their application building due to lack of time or other reasons. Suppose you are looking to hire an experienced, Tadabase-verified developer to build your application for you. In that case, our Tadabase Partners Program will connect you with a qualified Tadabase expert who can build your custom application according to your exact app goals and requirements. Alternatively, feel free to email support@tadabase.io for assistance with connecting with a fitting Tadabase Partner who will match your specific app-building requirements. 

Free Consultations

Tadabase offers a free, 30 minute, one-time consultation via phone, Zoom, or screen-share. Click here to schedule your free consultation.

Support Tiers

Tadabase offers several levels of support depending on your plan. As seen below, each plan includes specific response times and daily support limits. These response times are limited to questions within the scope of Tadabase Support. Please see the Community Forum section above for more info on what is included with Tadabase support.

Account Plans (Legacy)

  Plans Email Chat Zoom/Phone First Response Time Daily Limit Dedicated Agent
Standard Basic, Plus ✔ Yes ❌ No ❌ No 24 Hours 15 Minutes ❌ No
General Pro ✔ Yes ✔ Yes ❌ No 8 Hours 30 Minutes ❌ No
Priority Premium ✔ Yes ✔ Yes ❌ No 5 Hours 1 Hour ❌ No
Priority + Bronze ✔ Yes ✔ Yes ❌ No 4 Hours 2 Hours ❌ No
Enterprise All Enterprise ✔ Yes ✔ Yes ✔ Yes** < 30 minutes 4 Hours ✔ Yes

*All hours are based on working hours of 8:00 AM - 3:00 PM & 9:00 PM - 12:00 AM (Eastern Time) Monday-Friday.
**Zoom and phone support are limited to 1 hour a week. 

App Plans

  Plans Email Chat Zoom/Phone First Response Time Daily Limit Dedicated Agent
Standard Personal ✔ Yes ❌ No ❌ No 24 Hours 15 Minutes ❌ No
General Performance ✔ Yes ✔ Yes ❌ No 8 Hours 30 Minutes ❌ No
Priority Scale ✔ Yes ✔ Yes ❌ No 5 Hours 1 Hour ❌ No
Enterprise All Enterprise ✔ Yes ✔ Yes ✔ Yes** < 30 minutes 4 Hours ✔ Yes

*All hours are based on working hours of 8:00 AM - 3:00 PM & 9:00 PM - 12:00 AM (Eastern Time) Monday-Friday.
**Zoom and phone support are limited to 1 hour a week. 

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