Freshdesk

Overview

Freshdesk is an online cloud-based customer support software providing help desk support with smart automations to streamline customer service operations. Through this integration, Tadabase users can pull and manage Freshdesk data such as tickets, contacts, agents, and configurations directly within their apps.

Use Cases

Here are 5 examples of how someone might use the Databridge integration between Tadabase and Freshdesk:

1. Centralized Ticket Management:
   Sync all support tickets from Freshdesk into Tadabase for a consolidated view, allowing support teams to track ticket status, priority, and assigned agents efficiently.

2. Customer Directory and Contact Sync:
   Maintain a centralized customer directory by syncing Freshdesk contacts with Tadabase, enabling better relationship management and linking tickets to customer records.

3. Team Roles and Agent Tracking:
   Display and manage agent roles and availability within Tadabase, helping administrators assign tickets effectively and monitor team workload.

4. Custom Ticket Forms and Fields Display:
   Sync custom ticket forms and fields into Tadabase to dynamically show the correct forms based on ticket type or issue category, ensuring accurate data collection.

5. Product-Based Support Insights:
   Use Tadabase to analyze support requests by product, identifying high-demand items and common issues to inform product and support strategies.

Available APIs